Contact information
Contact Information
dctrophy — dctrophy.shop Last updated: October 23, 2026
Order questions, shipping help, returns, refunds — whatever brings you here, the dctrophy team is one email away.
Store and Operator Details
- Store Name: dctrophy
- Website: dctrophy.shop
- Operating Company: DISCOUNT TROPHY & CO., INC.
- Customer Service Email:
- Business Address: 400 Governors Hwy, South Windsor, CT 06074, United States
Support Availability
- Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time, USA)
- Saturday – Sunday: Email support only; replies go out the next business day.
Our Reply Standard
Every email receives an answer within 24 hours on business days. Holidays and major promotions may stretch that briefly — but no customer message ever goes unanswered.
Include These in Your Email
Three details make most issues a one-email fix:
- Your order number;
- The email address you ordered with;
- A short description of the issue — photos are a big help for damaged or wrong items.
Arrive with those, and tracking requests, address changes, cancellations, returns, and refunds close out fastest.
Thanks for shopping with dctrophy!